Refund policy

 Refund Policy
 Effective Date: June 26, 2025

 At Mad Parfumeur SG (MAD PARFUM PTE. LTD.) , customer satisfaction is our top priority. If for any reason you are not fully 
satisfied with your purchase, we offer a transparent and hassle-free refund and exchange 
policy, in compliance with Singapore’s consumer protection regulations.

 1. Eligibility for Refunds

 You may request a refund or exchange within 7 days of receiving your order if:- The product is defective or damaged upon arrival.- You received the wrong item.- The product is unused, sealed, and in its original packaging.
 To initiate a request, please contact us at [Insert Email] with your order number and a 
description of the issue.

 2. Non-Refundable Items

 The following items are not eligible for refund or return:- Used or opened perfumes and cosmetics.- Items purchased during final sale or clearance promotions.- Gift cards or promotional vouchers.

 3. Refund Process 

Once your return is approved, we will process your refund to your original method of payment 
within 5 to 7 business days. Shipping costs (if any) are non-refundable unless the item was sent
 in error or damaged.

 4. Exchange Policy

 If you prefer an exchange instead of a refund, we will arrange for a replacement to be 
delivered as soon as the original item is returned. Exchanges are subject to product 
availability.

 5. Same-Day or Next-Day Resolutions

 For orders within Singapore, we aim to resolve refund or exchange requests on the same day 
or the next working day, depending on the nature of the request and item availability.

 6. Contact Us

 If you have any questions or concerns about our Refund Policy, please contact us at:
MAD PARFUM PTE. LTD.
 Email: Contact Form
 Phone: +65 65131230
 Business Address: 71 UBI CRESCENT - EXCALIBUR CENTRE#05-05, Singapore, 408571