Shipping policy

Shipping Policy
Effective Date: June 26, 2025

 At Mad Parfumeur SG, we are committed to delivering your orders quickly, safely, and efficiently 
across Singapore. This Shipping Policy outlines our delivery practices and timelines for 
domestic orders.

 1. Coverage Area

 We currently deliver to all locations within Singapore.

 2. Delivery Schedule

Your orders will be shipped within 2 business days.  Public holidays and weekends are not counted as working days.

 3. Shipping Fees

Standard shipping within Singapore is free for all orders.- There are no hidden fees or surcharges unless explicitly stated during checkout for special 
requests (e.g. express delivery, large quantity orders)

 4. Order Tracking
 You will receive a confirmation email once your order has been processed. Live updates on 
delivery status will be shared via SMS or email. For assistance, contact us at [Insert Email].

 5. Delivery Issues & Delays
 While we aim for timely delivery, delays may occasionally occur due to weather, traffic, or 
peak periods. If your order is significantly delayed, we will notify you immediately and offer 
options such as:
- Priority re-delivery- Refund or store credit (if applicable)

 6. Missed Deliveries
 If no one is available to receive the order:- A second attempt will be made at no additional cost.- If delivery fails again, we will contact you to reschedule or arrange self-pickup (if available).

 7. Returns and Exchanges

 Returns and exchanges are processed same-day or next-day, depending on your location and 
product availability. For full details, please refer to our Return Policy.

 8. Contact Us

 For shipping-related inquiries, reach out to:
 MAD PARFUM PTE. LTD.
 Email: Contact Form
 Phone: +65 65131230
 Business Address: 71 UBI CRESCENT - EXCALIBUR CENTRE#05-05, Singapore, 408571